Products & Services

  • Consulting

  • Certified Call Center Benchmarking Auditor--through Purdue University's Center for Customer Driven Quality (See April '02 newsletter in archives).

  • Industry Reports (28 Industries)

  • In-Depth Needs Analysis

  • Instructional Design

  • Customized (live) World-Class Customer Service Skills Trainings

  • Training for Front Line, Supervisors, Train the Trainer

  • Train the Trainer in Self Directed Format

  • Agent and/or Facilitator Certification through Purdue University's Center for Customer-Driven Quality

  • Executive/Leadership Coaching

  • Keynote Speakers--Globally

  • Industry Specific Specialty Speakers

  • Author / Book Signings / Books

  • Bulk Orders of Books
  • CDs - First Call Resolution
  • Identity Theft CD Series

  • Value Added Package including:
    • Copy of Wake Up Your Call Center: Humanize Your Interaction Hub, 4th edition
    • PC Mirror
    • 4-color Pens:
      • Red = Urgent
      • Blue = Timelines
      • Green = Your 2¢ Worth
      • Black = Main Notes

PC Mirror - Smile While You Dial/Increase Productivity


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