Human Technologies Global, Inc.
Human Technologies Global, Inc., specializes in profitable call center operations in human performance management by providing needs analyses, instructional design, and live, customized,world class customer service skills trainings. Also offered is agent and/or facilitator university certification through Purdue University's Center for Customer Driven Quality.
We have on staff Certified Call Center Benchmarking Auditors that focus on the access and use of key performance data so as to advise on practical solutions for improvement.
Ph.D., an industrial psychologist, consultant, master trainer, best
selling author, executive coach, customer service expert, and President
of Human Technologies Global, Inc., specializes in human performance
management. Over the last
nearly 25 years, she has provided needs analyses, instructional design,
and customized, live customer service skills trainings as well as
Also offered is agent and facilitator university certification
Known as 'the practical champion of the human,' she authors 7 best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, The Expert’s Guide to Customer Service, The Expert’s Guide to Customer Service, Volume II as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com
Rosanne is also a Certified Call Center Benchmarking Auditor
For 10 years prior to starting her own organization, Rosanne had responsibility for marketing, budgeting, promoting and ultimately producing domestic and international computerized trade shows in the US, London, Belgium, and Frankfurt. She inaugurated, created, trained and directed a telemarketing on-site staff and was one of the first 150 people to attain CMP (Certified Meeting Professional) certification in 1987.
She is a columnist for TMCnet.com, Ask the Expert at supportindustry.com, and is a monthly columnist for The National Networker on The Retention Factor. She represents the human element on the Advisory Board of an Italian software company, authors numerous articles for industry newsletters, and is a much sought after dynamic, vibrant, internationally prominent keynote speaker.
** Sample Training Modules:
Optional Value Added Package includes:
Copyright 1999-2011 Human Technologies Global, Inc.. All rights reserved.