Newsletter

Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume III, Issue 5

Date: May 1, 2002 - Balance

Just having completed speaking engagements in India, Kuala Lumpur, Singapore and Hong Kong, I am once again reminded of how people are people, regardless of the geography, and that's what I like the most about my job!

It is also clear that the call center industry is so seductive that we want to stay late at the end of the day to finish the project, the budget, the plan, fill in the blank. It is as if our feet were stuck in fly paper! However, have you noticed our productivity is going downhill by that time?

We need to refresh ourselves by leaving daily at a specified time (boundary setting). Yes, there are exceptions, work emergencies and such, but those are just that-- exceptions. Don't let those exceptions become the rule. We must discipline ourselves within a scheduled timeframe.

For me, as I push myself (literally) away from the desk at the end of the day, I neaten my files and papers, leave clear notes to what must be done first thing in the morning, and then I go home. What is a struggle at the end of one day gets taken care of with ease the following morning, when I am fresh, refreshed, and have a clear mind. Is it the same for you?

Balancing our work life and personal life (what personal life, you say?) is a necessity, or we will all burn out. How do you do it? First, I believe willingness is required. You must be willing to operate differently. Otherwise, the old saying applies--if you keep doing what you've been doing, you'll keep getting what you got. Last month's quote is most applicable here as well--If nothing changes, nothing changes.

Second, comes commitment. You must not only make commitments to yourself, but you must keep them. Do you notice that you keep your commitments to others, but those you make with yourself, well… You are just as important as those people you keep your word with! In the beginning it's easier to make an agreement with someone that you will leave each day by 5:00, 5:30, 6:00, whatever is reasonable for you. You will keep your word to someone else. When it becomes a weekly habit, commit to yourself and keep your word.

QUOTE OF THE MONTH: The dictionary is the only place that success comes before work. Anonymous

© 2002 Human Technologies Global, Inc. www.human-technologies.com

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