Newsletter

Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume VIII, Issue 3

Date: March 1, 2007 - How Much Time Do You Spend on the Computer?

According to a new independent research commissioned by support.com, 65% of you are spending more time with a computer than with your significant other. 

The report goes on to list how many computer problems we have, such as:

The average consumer has experienced computer troubles eight times - about every four months - over the last three years.  Anyone relate?
 

The average American is wasting 12 hours per month - the equivalent of half a weekend - due to problems with their home computer.  This has certainly happened to me.

 

A majority of Americans (52%) describe their most recent experience with a computer problem as one of anger, sadness, or alienation. (I would add frustration and helplessness)

Considering the large role computers play in our lives today, experts agree that computer problems can sometimes cause significant emotional distress.

I don't believe any of this is new to you or me.  However, you don’t  have to become a computer whiz (unless you already are), but rather, know who your Go-To-Person is to get it resolved.

When we have people in our lives that can fix what goes wrong, then the reaction is not so explosive and/or negative.  It's just a matter of contacting them and having them take care of it.

Who are your Go-To-People?  Not only for computer problems, but for answers to questions you might have, or problems you need solved, or complaints you need resolved? 

Having Go-To-People in your life reduces the stress levels when things go wrong.

 

2007 Human Technologies Global, Inc. All rights reserved. www.human-technologies.com

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