Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume II, Issue 2

Date: February 1, 2001 -Clearing Meetings

The purpose of a clearing meeting is to have people available for their responsibilities without any residue from - the previous call, an interaction in the break room, a shopping list, or chores to do after work - living in their heads. You know, that noise or conversation that is in your head.

If you don't know what I mean, stop reading and sit quiet for just a moment and I guarantee you'll hear it! Sometimes it just says, 'What voice?"

You can hold a clearing meeting with one person, a small group, or hundreds of people. There are no rules regarding these meetings. Here's how one works and the language you can use for it:

There are lots of things you could be doing, should be doing, need to be doing, should have done, could have done, ought to have done, while you are here. The fact is, you are here, and none of those things can be done right now. What we are going to do is get rid of them. This could include the dog that ate your best shoes, or ran away with the newspaper, or the paperboy who forgot to leave the paper, the kids who weren't ready for school and missed the bus, the person who cut you off on the highway, the loaf of bread or quart of milk you need to bring home, the customer who____________ (fill in the blank).

Visualize any one of the following (or create your own) and send those niggling, distracting thoughts there. Letting go of these thoughts isn't about being irresponsible. You can retrieve any or all of them later, or have the choice to let go of whatever is no longer needed.

Dumpster Visualize a large dumpster (container used on construction sites for debris). A regular trash can also works.

Wastebasket Put in the center aisle and send your "stuff"there.

Computer Visualize deleting a file and watch it go to the Recycle Bin. In order to completely get rid of it, be sure to empty the Recycle Bin.

Paper Shredder Send your unwanted, unnecessary thoughts there.

Brown Bag Write your niggling thoughts on strips of paper and put them in the bag.

QUOTE OF THE MONTH: If it is to be, it is up to me!

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