Best Selling Books
by
Rosanne D'Ausilio, Ph.D.

  Learn More Here

http://www.wfocity.com
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 in its 4th Edition!
 

Includes 32 Card Deck

Rosanne D'Ausilio, PhD
President and CEO

International Call Center Event (ICCE) webinars:

1) First Call Resolution: Surpass Customer Expectations with Superior Service
2) First Call Resolution: How to Define and Measure" presented by Rosanne
D’Ausilio, PhD, at http://iccaevent.com/first_call_resolution_on_demand.html and
3) Communication Is Not a 4-Letter Word: How to Establish Relationship with Your Customers at http://www.iccaevent.com/communication.html

Hot off the press:  The Expert's Guide to Customer Service, Volume II - click here and for

The Expert's Guide to Customer Service, Vol I  go here now

How To Kick Your Customer Service Up A Notch:  ANOTHER 101 Insider Tips Go here now

Customer Service and the Human Experience is now available in ebook format - get it immediately.  Click here for more information

FCR - First Call Resolution: How to Improve Customer Satisfaction.  click here for more information

Wake Up Your Call Center: Humanize Your Interaction Hub, Rosanne's best seller, now in its 4th edition. Click here to learn more.

Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck.  Rosanne's latest book now includes a 32-card deck of cards.  Click here.

Free e-book on 101+ Ways to Get Backlinks to Your Website Click here

Identity Theft and You.  Are you at risk?  Click here for more information.

Website Marketing

Benchmarking - Certified Call Center Auditor. Click to learn more.

Click here for Rosanne's latest articles; here for her Conference Speaking Schedule; and/or here for sample topics.

PC Mirror - Smile While You Dial. Increase your productivity - NEW Color Click here

Optional Value Added Package - click here!

Newsletter updated on May 1, 2012.

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